HearthstoneDec 22, 2017 10:00 am CT

Hearthstone Daily Quest bugs lead to free packs for all players

By Matthew Rossi

Hearthstone players have recently been plagued by a Daily Quest bug that delays or simply causes quests not to appear. Community Manager Jesse Hill recently posted on the forums about the ongoing issue. There are some workarounds that might restore the quests to you if you’ve been hit by the bug. The issue itself however is still considered unresolved, and they’re working hard to fix it. While they’ve made some progress, some are still reporting up to thirty minute delays, or just plain not seeing quests.

There are two methods to try forcing the game to update. You can either try opening the Quest Log, or you can play the game in Play Mode. In theory, this should display your quests. Jesse points out that this isn’t considered ideal or fixed. Blizzard is still actively working on a solution for the bug. But for now, if you’re having trouble with Daily Quests in Hearthstone this is something you can try.

In the meantime, Blizzard is offering every player three free Hearthstone packs from the Kobolds and Catacombs expansion as an apology. So that’s good. I mean, we’d all prefer there be no bugs at all. If there are bugs we’d prefer that they be fixed as close to immediately as possible. But failing that, free stuff is always nice. Hopefully this issue will be taken care of soon.

Originally Posted by Jesse Hill (Official Post)

Greetings,

Thanks for helping to make the launch of Kobolds & Catacombs legendary! Millions of players joined us to explore the vast kobold dungeons, and we hope all your adventures into the depths have been incredibly fun.After launch, we discovered something not-so-fun: an issue that delayed some players from receiving new daily quests after logging in, largely due to the unexpected impact that so many Dungeon Runs had on our services. We immediately set to work investigating the issue and implemented hotfixes to resolve it. We’re still working on it, but at this point the delay is significantly reduced, and in most cases players will now see their daily quests immediately upon log in.

Due to the nature of the issue, some players may still experience a delay between 10-30 minute after logging in to get their daily quest. Here are some steps you can take to prompt the quest log to update if you are not already seeing new quests upon login.

• Note: If you happen to complete your quest without seeing the quest log update, you’ll still be properly rewarded.We’re currently working on short-term solutions that should soon make these additional steps unnecessary, and we plan on implementing better long-term solutions in the new year.

We understand how important daily quests are to the experience of Hearthstone, and we’re sorry for any confusion or frustration affected players might have experienced. As a celebration of Kobolds and Catacombs and a thank you to affected players for being patient while we worked to fix this issue, we’re sending all Blizzard players three Kobolds & Catacombs card packs, for free, on us!

Your free card packs will arrive via Blizzard Battle.net gifting in early January. To redeem on mobile, just log into Blizzard Battle.net via your favorite browser. If you’re on PC, you can click the gift icon on the upper right next to your Battletag. If your packs don’t appear in-game after you claim them, please try restarting Hearthstone.

Thanks for joining us in the tavern, and we wish you warmth and joy for the holidays!

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