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Heroes of the StormApr 12, 2018 3:13 pm CT

Heroes of the Storm addresses several community concerns, will hold AMA Friday

Blizzard posted a very lengthy Heroes of the Storm blog today, with topics ranging from matchmaking all the way to toxicity. The blog post in its entirety is worth a read for any who play Heroes, regardless of skill level. But the most important takeaway, in my opinion, is that Blizzard realizes communication with the players has been sub-par as of late and plans to change that.

Below are snippets of the post to give you an idea of Blizzard’s big-picture ideas, but again, the post is worth reading in its entirety. Additionally, if you have any questions about any of this — or the game in general — there will be an AMA on Reddit tomorrow (Friday).

Originally Posted by Blizzard Entertainment (Official Post)

As many of you are aware, there’s been a lot of feedback and community conversation about topics like matchmaking, ranked play, new Hero balance, and player toxicity. It’s clear to us that some players in the Heroes community are unsure if their concerns are being heard. We take your feedback seriously, and we definitely haven’t done enough lately to acknowledge and respond to it. We can do better, so we’d like to shed some more light on a few of these topics today, starting with Matchmaking.

MMR and Matchmaking

Our goal with matchmaking is to ensure your Heroes of the Storm games are fun, fair, and challenging. While we’ve made progress in some areas, we don’t think we’ve hit that goal in all of them. We’re working on some matchmaking improvements that will bring us closer to our objective and hopefully give players more positive gameplay experiences.

The post further delves into matters of queue time, MMR, rank decay, and performance-based matchmaking. In terms of queue times, changes will be made such that queue times may be higher (especially at higher ranks), but overall match quality should improve. In a similar vein, players who have either not played in a while or only play very few games per Season will see their MMR decay, to alleviate any skill differences caused by the break. And finally, performance-based matchmaking is going to come back in the near future with some adjustments to hopefully make it both clearer and more effective.

Originally Posted by Blizzard Entertainment (Official Post)

Ranked Play

We know that many of our most dedicated players have been curious to hear about any updates we might have in store for ranked play. We are working on several improvements for ranked, and we’d like to share a few of them with you today.

The biggest change in terms of Ranked play is the change to placement matches. If you play enough in a given Season, you will need to complete as few as one game during the next Season. Additionally, changes are being made to how high new and returning players can place after their first round of placement matches. However, changes to the re-seeding system are being made to compensate.

Finally, in a change comparable to the updated placement matches, any mode with a drafting system will now have a third ban. Unfortunately, hero swapping is still being looked into with no concrete plans to discuss yet, and there’s no word in the blog on duo-queuing in Hero League.

Originally Posted by Blizzard Entertainment (Official Post)

New Hero Balance

We do our best to provide fun and satisfying experiences with every new Hero we release. This goal can take many forms, from offering exciting new abilities, to bringing the fantasy of a character to life, and making sure they’re fun to play as, with, and against. It’s also important that each new Hero feels impactful in players’ hands and has the potential to shift the meta. We’d like to share how we look after our new Heroes in the days following release.

As far as balance is concerned, most of this section boils down to Blizzard acknowledging concerns without a specific approach to the future of new hero balance. Unfortunately, banning new heroes from Ranked play for the first couple weeks of that hero’s release is likely off the table. The value of data from Ranked play is just too high, and keeping new heroes in the full spectrum of game modes allows balance to happen more accurately.

Originally Posted by Blizzard Entertainment (Official Post)

Toxicity and Reporting

A competitive game of Heroes can really get the blood pumping, but we understand that just one player’s negative behavior can ruin the fun for all 10 players in a match. We want to make this clear: Toxic behavior will not be tolerated. We’ve been working on improvements to the ways we detect negative behavior, mitigate detrimental effects on others when it occurs, and message when we take corrective action.

In a move that feels similar to something the Overwatch team has been doing, the Heroes team plans to take toxic behavior even more seriously. As an added bonus, the development team is working on a loss-forgiveness feature to alleviate the negative impact AFK/non-participating/intentionally dying players can have on their team. Similarly, they’re also working on a way to better communicate the effect reporting someone has — if you report a person, it feels nice to know your report was heard and addressed, and Blizzard knows that.

Originally Posted by Blizzard Entertainment (Official Post)

We recognize that we haven’t been as communicative with the community recently as we could have been, and going forward, we want to increase our presence and share more of our thoughts and plans with you. We hope our post today has addressed some of your questions about our plans for Heroes of the Storm in the near future. If not, several members of the Heroes development team will be available to answer more of your questions in an AMA thread on the Heroes of the Storm SubredditThe AMA begins at 10 a.m. PDT on Friday, April 13, and we’re planning to answer questions for about two hours. Until then, we’ll see you in the Nexus!

And finally, Blizzard is planning to do an AMA tomorrow to discuss all of these concerns and updates. While one day is a bit short notice, the AMA is going to be two hours long and will involve several members of the development team. Regardless of if you can join the AMA or not, we’re still likely to get plenty of good info out of it.

Again, the full blog post is about three times longer than the sections here and goes far more in-depth, so be sure to check it out when you can. In the meantime, I’d love to hear how you all feel about these changes and the acknowledgment of communication issues. Heroes is fun but by no means perfect; however, these sorts of posts do give me hope for the future of the game.

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